Customer Care

Our knowledgeable customer care representatives are committed to making your online enrollment easy and answering any account-related questions that you may have.

CONTACT US


By Phone:

1-833-355-XOOM (9666)

Residential Customer Care Hours:

Monday – Friday, 7 a.m. to 10 p.m. CT | Saturday, 8 a.m. to 6 p.m. CT

Small Business Customer Care Hours:  

Monday – Friday, 8:00 a.m. to 5:30 p.m. CT

By Fax: 1-832-584-2041
By Email: customercare@texas.xoomenergy.com
By Mail:

XOOM Energy Texas, LLC

P.O. Box 660133 
Dallas, TX 75266-0133

View Enrollment Status: Enrollment Status

IN CASE OF POWER OUTAGES


To report a power outage, please call your local Transmission and Distribution Services (TDSP) provider at their 24-hour number:

CenterPoint Energy: 1-800-332-7143 - Track outages
Oncor Electric Delivery: 1-888-313-4747 - Track outages
Texas New Mexico Power: 1-888-866-7456 - Track outages
AEP: 1-866-223-8508 - Track outages

HISTORICAL VARIABLE PRICES


XOOM Energy's Residential Variable Historical Rates
XOOM Energy's Business Variable Historical Rates